Faculty of Commerce, Hospitality and Tourism

FCHT

KVIK

FCHT

Student Services Group

The staff of the Student Services Group is here to help you with any questions or problems you may have during your studies.

How can the Student Services Group help you?

The primary role of the Student Services Group is to provide students with information, in person or online, on all academic and financial matters related to their studies. From the moment you are enrolled at university to the time you receive your degree, the Student Services Group will help you with administrative tasks throughout your studies, answering any questions you may have, whether it is about using Neptun or submitting an application.

The Student Services Group is also involved in organising university and faculty admissions events, coordinating student registrations, and resolving issues around beginning of new semesters.

You can contact the Student Services Group about any of the following issues:

Comprehensive information about admissions and transfer procedures
Information about enrolment and the starting of new semesters
Information on legal and institutional regulations concerning the status of students
Issuing of certificates relating to student status (school attendance certificate), certificates to public authorities, other certificates
Technical and user support for Neptun, Modulo, Coospace, Moodle systems
Technical help for registering (drop-add) for courses, classes, exams in the Neptun system
Information concerning your academic advancement and related administrative issues
Information about credit recognition
Information about financial issues
Information on submitting student requests and applications
Issuing student cards, validation stickers and temporary student cards,
Student loans
Questions concerning changing your student status
Technical issues concerning signing up for specialisations in the Neptun system
Questions concerning administrative tasks of dual education
Questions related to the administration of study abroad scholarships
General information about Internships
Information about applications for various scholarships; paper-based applications are handed in here
Technical support for the Neptun system concerning thesis and project works
Coordinating final examinations (help in signing up, uploading thesis and project works onto the Moodle system, etc.)
Organising participations in graduation ceremonies, help in organising the ceremonies themselves
Issuing degree certificates, diploma supplements, extra copies of degree certificates; verifying copies